Your satisfaction is very important to us. That's why every item we sell is carefully tested and inspected before we ship to you.
If you are not completely happy with your purchase from us, simply call our customer service hotline at 360-458-6778 within 15 days and tell us. If we are unable to solve your problem, then authorization may be given to return the item for a full refund, less only shipping charges. Return items must be sent to us post paid. No refunds or returns on surplus. No refunds or returns on any books or video tapes, DVD's, maps or printed material unless manufacturer defect. With the mills, mixers and other machines, manufacturer's warranties apply. Surplus items are sold on an "as is basis", we are unable to make any guarantees or warranties on these items. Once an item is shipped it becomes the responsibility of the delivering carrier to deliver. If USPS or UPS or trucking company says and verifies that a package or shipment was delivered then any claims must be made with that delivery service. Generally you must file the claim on the delivery end. We will assist you if we can.
ORDERING INFORMATION: Order by mail, phone, e-mail or in person. Our toll-free order number is 1-800-321-2900; for customer service or general information, call 360-458-6778. If you order by mail, be sure to fill in the order form completely; include order number and how many you want of each. If your order requires more space, use another sheet of paper or a photo copy of the order form. Include your phone number on all orders. Minimum order $10.00. Mail order/internet/catalog/Store prices may vary. Due to the changing world situation, Please confirm price and availability before ordering. All sales final.
PAYMENT: Bank Checks/Money Orders process first-personal checks add a 2 week delay for clearing. Credit cards are accepted (V/MC). For credit card orders, include the card number and expiration date. To avoid small order fee, charge at least $10.00. No COD orders. Cash, gold and silver accepted at the store. Cancelled order fees apply. If you are unsure Call us. Small order fee ( under $10.00 ) is $10.00.
SHIPPING INFORMATION: We ship the best way possible. We use UPS, parcel post and common carrier (truck). Please include a street address for UPS and truck deliveries. Heavy orders (like grains) go by truck, Please call for rates to you. Overnight and 2nd day shipping available on some items. Check with Customer Service at 360-458-6778.
SHIPPING CHARGES: We will be happy to figure the shipping and add to your credit card or advise you if sending a check. If dollar amount is indicated in the S&H (shipping & handling) column, include that amount for delivery to you. On every order, we will give you the best shipping rate that we can. Shipping charges can be confusing, especially on orders with many items. If you need assistance, let us know. PPD= (Prepaid Freight to you - 48 states only).
DELIVERY TIME: To avoid delay, we have the majority of our items shipped from our distribution centers around the country. Some items may be shipped from various points of origin - order of priority is which warehouse has the items and is the closest to you. Therefore, you may receive orders in multiple deliveries. By avoiding extra shipping charges, we are able to keep down the cost of products. Allow 2 to 4 weeks delivery time under normal conditions. If an item is back ordered, we will ship the item as soon as possible or a refund may be requested. DUE TO THE CHANGING WORLD SITUATION - PLEASE CONFIRM PRICE / AVAILABILITY BEFORE ORDERING.
UNDER GROUND SHELTERS, Above Ground Anchored Shelters, & Interior Retro Fit Shelters: have their own set of requirements and rules. Please refer to the ordering policy etc. on each shelter page.
CANADIAN CUSTOMERS: All orders must be accompanied by a money order in U.S. dollars or use your Visa or MasterCard. You are also responsible for any duty fees upon delivery or if customs keeps some items. Call or write for freight rates.
OUTSIDE UNITED STATES: We ship to most points in the free world; call 360-458-6778 and ask for our overseas order desk, or write for rates, or e-mail email@example.com
To Our Customers Outside the USA. We are happy to ship you the wonderful items we have available however International shipments do carry a greater risk. Generally it works out ok, however we will not be liable for any lost, stolen, or damaged merchandise and will ship to you as long as the you assume the risk. What does that mean? We insure all packages however if the insurance will not pay for it or a claim is denied then we will not be responsible for the damages or replacement. Generally the postal service has the most reasonable rates but take the longest. Other services are available but usually cost 2-3 times as much and are quicker.
STORE PICKUP: Call ahead. Orders for pick up must be called in ahead of time and we will advise when ready.
STORE HOURS: By appointment - generally 11 am-6pm, Monday thru Friday, Closed Saturday & Sunday. It would be wise to call First before driving to the store.
PHONE / MAIL ORDER DEPARTMENT HOURS: Normally Monday thru Friday 10:00am-6pm PST; or 1:00-9pm EST.