Ordering Information/ Privacy Policy
Your satisfaction is very important to us. That's why every item we sell is
carefully tested and inspected before we ship to you.
If you are not completely happy with your purchase from us, simply call our
customer service hotline at 360-458-6778 within 15 days and tell us. If we
are unable to solve your problem, then authorization may be given to return
the item for a full refund, less only shipping charges. Return items must be
sent to us post paid. You must obtain an RA Number and or a restocking fee may apply.
No refunds or returns on surplus. No refunds or returns
on any books or video tapes, DVD's, maps or printed material or Night Vision unless manufacturer
defect. With the mills, mixers and other machines, manufacturer's warranties
apply. Surplus items are sold on an "as is basis", we are unable
to make any guarantees or warranties on these items. Once an item is shipped
it becomes the responsibility of the delivering carrier to deliver. If USPS
or UPS or trucking company says and verifies that a package or shipment was
delivered then any claims must be made with that delivery service. Generally
you must file the claim on the delivery end. We will assist you if we can.
ORDERING INFORMATION: Order by mail, phone, e-mail or in person. Our toll-free
order number is 1-800-321-2900; for customer service or general information,
call 360-458-6778. If you order by mail, be sure to fill in the order form
completely; include order number and how many you want of each. If your order
requires more space, use another sheet of paper or a photo copy of the order
form. Include your phone number on all orders. Minimum order $10.00. Mail order/internet/catalog/Store
prices may vary. Due to the changing world situation, Please confirm price
and availability before ordering. All sales final.
PAYMENT: Bank Checks/Money Orders process first-personal checks add a 2 week
delay for clearing. Credit cards are accepted (V/MC). For credit card orders,
include the card number and expiration date. To avoid small order fee, charge
at least $10.00. No COD orders. Cash, gold and silver accepted at the store.
Cancelled order fees apply. If you are unsure Call us. Small order fee ( under
$10.00 ) is $10.00.
SHIPPING INFORMATION: We ship the best way possible. We use UPS, parcel post
and common carrier (truck). Please include a street address for UPS and truck
deliveries. Heavy orders (like grains) go by truck, Please call for rates to
you. Overnight and 2nd day shipping available on some items. Check with Customer
Service at 360-458-6778.
SHIPPING CHARGES: We will be happy to figure the shipping and add to your
credit card or advise you if sending a check. If dollar amount is indicated
in the S&H (shipping & handling) column, include that amount for delivery
to you. On every order, we will give you the best shipping rate that we can.
Shipping charges can be confusing, especially on orders with many items. If
you need assistance, let us know. PPD= (Prepaid Freight to you - 48 states
only).
DELIVERY TIME: To avoid delay, we have the majority of our items shipped from
our distribution centers around the country. Some items may be shipped from
various points of origin - order of priority is which warehouse has the items
and is the closest to you. Therefore, you may receive orders in multiple deliveries.
By avoiding extra shipping charges, we are able to keep down the cost of products.
Allow 2 to 4 weeks delivery time under normal conditions. If an item is back
ordered, we will ship the item as soon as possible or a refund may be requested.
DUE TO THE CHANGING WORLD SITUATION - PLEASE CONFIRM PRICE / AVAILABILITY BEFORE
ORDERING.
UNDER GROUND SHELTERS, Above Ground Anchored Shelters, & Interior Retro
Fit Shelters: have their own set of requirements and rules. Please refer to
the ordering policy etc. on each shelter page.
CANADIAN CUSTOMERS: All orders must be accompanied by a money order in U.S.
dollars or use your Visa or MasterCard. You are also responsible for any duty
fees upon delivery or if customs keeps some items. Call or write for freight
rates. Food: we do have some food items we are now shipping to Canada. Call for updated list.
We are NOT Responsible for Import & Provincial Taxes that may be charged on Canadian Orders. This is the sole responsibility of the customer.
OUTSIDE UNITED STATES: We ship to most points in the free world; call 360-458-6778
and ask for our overseas order desk, or write for rates, or e-mail info@survivalcenter.com
To Our Customers Outside the USA. We are happy to ship you the wonderful items
we have available however International shipments do carry a greater risk.
Generally it works out ok, however we will not be liable for any lost, stolen,
or damaged merchandise and will ship to you as long as the you assume the risk.
What does that mean? We insure all packages however if the insurance will not
pay for it or a claim is denied then we will not be responsible for the damages
or replacement. Generally the postal service has the most reasonable rates
but take the longest. Other services are available but usually cost 2-3 times
as much and are quicker. All orders outside the USA are plus shipping.
Food: Generally we cannot ship our food items outside the USA. However, we do have some food items we are now shipping to Canada. Call for updated list.
STORE PICKUP: Call ahead. Orders for pick up must be called in ahead of time
and we will advise when ready.
STORE HOURS: 10 am-6pm, Monday thru Thursday, Closed
Friday, Saturday & Sunday. Or By appointment, if these hours do not work for you.
It would be wise to call First before driving to the
store, especially if you want to pick up an order.
PHONE / MAIL ORDER DEPARTMENT HOURS: Normally Monday thru Thursday 10:00am-6pm
PST; or 1:00-9pm EST.
How we protect your privacy
We use appropriate security measures to protect against the loss, misuse and alteration of data used by our system. We use a secure server and shopping cart.
Sharing and Usage
We will never share, sell, or rent individual personal information with anyone for their promotional use without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications with you. All information is kept strictly confidential.
Privacy Policy Changes
This policy was revised and updated on February 8, 2010.
To avoid minimum order processing fees we suggest you order be at least $10.00
- We accept Cash, Check, Money Orders & Credit Cards.
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