survival center

America's Premier Preparedness Center

In Continuous Operation Since the early 1970's

Supplier of Family Preparedness, Health, and Survival Supplies

We have the knowledge and experience. Call the Experts at 1-800-321-2900

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Ordering Information/ Privacy Policy


Your satisfaction is very important to us. That's why every item we sell is carefully tested and inspected before we ship to you.

If you are not completely happy with your purchase from us, simply call our customer service hotline at 360-458-6778 within 15 days and tell us. If we are unable to solve your problem, then authorization may be given to return the item for a full refund, less only shipping charges. Return items must be sent to us post paid. You must obtain an RA Number and or a restocking fee may apply.

No refunds or returns on Surplus. No Refunds/Returns on Bio Filters or NBC Filters or Systems, unless manufacturer defect -see list below.

No refunds or returns on any books or video tapes, DVD's, maps or printed material or Night Vision unless manufacturer defect. With the mills, mixers and other machines, manufacturer's warranties apply. Surplus items are sold on an "as is basis", we are unable to make any guarantees or warranties on these items. Once an item is shipped it becomes the responsibility of the delivering carrier to deliver. If USPS or UPS or trucking company says and verifies that a package or shipment was delivered then any claims must be made with that delivery service. Generally you must file the claim on the delivery end. We will assist you if we can.

ORDERING INFORMATION: Order by mail, phone, e-mail or in person. Our toll-free order number is 1-800-321-2900; for customer service or general information, call 360-458-6778. If you order by mail, be sure to fill in the order form completely; include order number and how many you want of each. If your order requires more space, use another sheet of paper or a photo copy of the order form. Include your phone number on all orders. Minimum order $10.00. Mail order/internet/catalog/Store prices may vary. Due to the changing world situation, Please confirm price and availability before ordering. All sales final.

PAYMENT: Bank Checks/Money Orders process first-personal checks add a 2 week delay for clearing. Credit cards are accepted (V/MC). For credit card orders, include the card number and expiration date. To avoid small order fee, charge at least $10.00. No COD orders. Cash, gold and silver accepted at the store. Cancelled order fees apply. If you are unsure Call us. Small order fee ( under $10.00 ) is $10.00.

SHIPPING INFORMATION: We ship the best way possible. We use UPS, parcel post and common carrier (truck). Please include a street address for UPS and truck deliveries. Heavy orders (like grains) go by truck, Please call for rates to you. Overnight and 2nd day shipping available on some items. Check with Customer Service at 360-458-6778.

SHIPPING CHARGES: We will be happy to figure the shipping and add to your credit card or advise you if sending a check. If dollar amount is indicated in the S&H (shipping & handling) column, include that amount for delivery to you. On every order, we will give you the best shipping rate that we can. Shipping charges can be confusing, especially on orders with many items. If you need assistance, let us know. PPD= (Prepaid Freight to you - 48 states only).

DELIVERY TIME: To avoid delay, we have the majority of our items shipped from our distribution centers around the country. Some items may be shipped from various points of origin - order of priority is which warehouse has the items and is the closest to you. Therefore, you may receive orders in multiple deliveries. By avoiding extra shipping charges, we are able to keep down the cost of products. Allow 2 to 4 weeks delivery time under normal conditions. If an item is back ordered, we will ship the item as soon as possible or a refund may be requested. DUE TO THE CHANGING WORLD SITUATION - PLEASE CONFIRM PRICE / AVAILABILITY BEFORE ORDERING.

UNDER GROUND SHELTERS, Above Ground Anchored Shelters, & Interior Retro Fit Shelters: have their own set of requirements and rules. Please refer to the ordering policy etc. on each shelter page.

CANADIAN CUSTOMERS: All orders must be accompanied by a money order in U.S. dollars or use your Visa or MasterCard. You are also responsible for any duty fees upon delivery or if customs keeps some items. Call or write for freight rates. Food: we do have some food items we are now shipping to Canada. Call for updated list.

We are NOT Responsible for Import & Provincial Taxes that may be charged on Canadian Orders. This is the sole responsibility of the customer.

OUTSIDE UNITED STATES: We ship to most points in the free world; call 360-458-6778 and ask for our overseas order desk, or write for rates, or e-mail info@survivalcenter.com

To Our Customers Outside the USA. We are happy to ship you the wonderful items we have available however International shipments do carry a greater risk. Generally it works out ok, however we will not be liable for any lost, stolen, or damaged merchandise and will ship to you as long as the you assume the risk. What does that mean? We insure all packages however if the insurance will not pay for it or a claim is denied then we will not be responsible for the damages or replacement. Generally the postal service has the most reasonable rates but take the longest. Other services are available but usually cost 2-3 times as much and are quicker. All orders outside the USA are plus shipping.

Food: Generally we cannot ship our food items outside the USA. However, we do have some food items we are now shipping to Canada. Call for updated list.

STORE PICKUP: Call ahead. Orders for pick up must be called in ahead of time and we will advise when ready.

STORE HOURS: 10 am-6pm, Monday thru Thursday, Closed Friday, Saturday & Sunday. Or By appointment, if these hours do not work for you.

It would be wise to call First before driving to the store, especially if you want to pick up an order.

PHONE / MAIL ORDER DEPARTMENT HOURS: Normally Monday thru Thursday 10:00am-6pm PST; or 1:00-9pm EST.

How we protect your privacy

We use appropriate security measures to protect against the loss, misuse and alteration of data used by our system. We use a secure server and shopping cart.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone for their promotional use without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications with you. All information is kept strictly confidential.

Privacy Policy Changes

This policy was revised and updated on February 8, 2015.

 

Survival Center SC Bio Filter Policies

Revision date: April 01, 2014

Terms of Sales

Note: SC Bio Filters Systems and components, due to the specialty nature of this item, are a NON-Returnable Item (unless mfg. defect). All Sales final.

Payment
All orders are shipped prepaid. We, Survival Center, (SC) accept Visa, MasterCard, certified checks, personal and company checks (must clear before shipment), money orders. Credit card information is accepted by telephone and FAX, not by e-mail. The maximum credit card payment accepted is $10,000.00 (USD). Credit card payments, personal checks, and company checks are not accepted for export orders. The quoted amount must be received by SC prior to shipment.

Cancellations

Orders may be cancelled for refund within 48 hours of payment, unless parts have been built or shipped. Parts assembly usually commences as soon as payment is received. Payment refund will not include transaction fees or shipping charges.

Stock items

Stock items are products that we normally have in stock and are usually available for immediate shipment after payment is arranged. At times, we may be out of stock items and will let you know at time of order.

Special order items

Special order items and large quantity orders also require payment in full before shipping. Special order items include blast doors, blast hatches, ventilation pipes, and some differential pressure gauges.

Back orders

If we are out of stock on an item, we may back order the item and ship it when we have the item in stock or we may hold and ship complete - at the discretion of the customer. The projected ship date will be given at the time of order and you will be notified of any changes to the projected ship date.

Shipping charges

Shipping charges apply to all orders. Most orders are shipped UPS or Fed Ex.  - except the Blast doors, hatches, and ventilation pipes are shipped by USF Reddaway. Alternate shippers can be arranged. Please state your preference at time of order. SC is not responsible for refusal of delivery by carriers due to inadequate turn around room or unsafe roads or driveways.

Export orders

Orders shipped out of the United States that require an export license will be charged a flat rate of $175.00 per order.

ReturnPolicy

Survival Center or its vendors, will repair or replace any defective parts for up to one year from the date of shipping. Beyond this date, we will gladly repair or replace any damaged part for a reasonable cost. We have had very few returns for defects.

Note: SC Bio Filters Systems and components, due to the specialty nature of this item, are a NON-Returnable Item (unless mfg. defect). All Sales final.

LimitedLiabilityWarranty

Survival Center (SC) warrants our mechanical products against manufacturing defects for a period of one year. This warranty is limited to repair or replacing defective parts at our sole discretion. Mechanical parts are defined as any individual part that does not produce or carry an electrical current at any time. SC warrants our electrical products against manufacturing defects for a period of one year. This warranty is limited to repair or replacing defective parts at our sole discretion. Electrical parts are defined as any individual part that does produce or conduct electricity.

What this warranty includes: Repair or replacement of any item within the specified warranty time that is shown to have been manufactured with a defect that was not apparent at time of manufacture or purchase.
What this warranty does not include: Any damage to parts after they leave our factory. Either in shipping, assembling, or use.

What you, the purchaser, can do to protect your purchase: It is the responsibility of the purchaser to inspect and test any and all parts immediately after taking possession of them. This will not only protect the end user, it will protect the purchaser in the event that warranty service is necessary. Retain all the paperwork, especially the user manual and the invoice for the life of the part. What you need to do in the event of a problem with your purchase: Notify us immediately. We have the knowledge, tools, and parts to fix your problem. Do not wait to notify us. Do not notify any of our dealers, agents, or anyone claiming to represent SC. Contact information is at the bottom of this document.

What we will do in the event of a problem with your purchase: We will first try and determine the extent of the problem and what will repair it. We will offer to ship replacement parts if we deem that the problem is easily repaired. Do not try and repair any part without factory authorization. In the event that replacement parts do not repair the problem, you will have to ship the parts to the factory for testing and repair. Do not ship any parts back without prior authorization. If you have any questions about this warranty, please contact Survival Center.

To avoid minimum order processing fees we suggest you order be at least $10.00 - We accept Cash, Check, Money Orders & Credit Cards.

 

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Disclaimer: Please note that all books,video tapes, articles, and comments are for educational purposes only. The Survival Center shall have neither liability nor responsibility to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by this information.

The contents of this web page or web site have not been evaluated by the FDA. Nothing reported in this web page or site is intended to diagnose, treat, cure or prevent any disease.

We reserve the right in the event of interruption of our business in whole or in part by reason of fire, flood, windstorm, earthquake, war, strike, embargo, acts of God, governmental action, shortages, or any causes beyond our control, we reserve the option of canceling undelivered orders in whole or part. Price and availability on our products is subject to change without notice. All sales final.


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